30-Day Risk Free Trial
Return any undamaged product within 30 days of delivery to receive a full refund. To request for a refund, please contact support#keycapguru.com (replace # with @), and we will send the return address to you via email (Return address is our warehous in Guangzhou, China). Refund will be sent to your bank within 10 business days depending on your bank network.
Limitations and notes on returns or refund
- To receive the 30-day money back guarantee, you are responsible for shipping costs for returns unrelated to quality issues. The returned product must be in undamaged, sellable condition. If the product was damaged, we may not be able to provide full refund.
- Return or Refund tickets submitted within 30 days after order delivery are valid tickets. Return or Refund tickets over 30 days are no longer valid.
- When returning an item, please ship it back within 14 days of receiving approval. Further delays may void or cause problems with your return
- Once receive emails about buyers’ return or refund tickets, buyers need to respond in 7 days. Tickets over 7 days will be closed automatically, please submit another ticket if you still need help, and the new ticket submission date will be used for validating return or refund requests.
- If orders are undeliverable because of buyers’ own reasons, for example, provide a wrong address, refuse to accept package, fail to get the package from carrier etc., the buyers will pay for the original and return shipping fee and other fee that may occur.
- To make return or refund request based on quality-related reason, please allow our support staffs to try to find a solution for you first, and if we can’t solve your problem, we will process your return or refund request.
Return Cost
Buyers who are returning product with no quality-related issues are responsible for the return fee that may occur. For returning products with quality-related issues, we will cover the standard shipping cost and the original shipping fee. Please refer to below section for defintion of quality-related issues.
Restocking Fee is free of charge.
Quality-Related Issues
Quality-Related Issues refer to the product quality problem that comes with the product when it was delivered. Quality-Related Issues include but are not limited to the following examples:
- Damaged on arrival
- Product not as described (Except for Artisan Keycaps)
- Wrong product received
The following cases are not considered Quality-Related Issues:
- Artisan Keycaps not the same as photo (since our artisan keycaps are handcrafted, there might be small differences than the photo, which will also make each artisan keycap unique)
- Product damaged by the buyer
- Don’t like or don’t need the product upon delivery
- Other issues that are not caused by the product itself.
Tax and Tariffs
Buyers are responsible for the tax and tariffs that may occur, and should cooperate when customs clearance is needed.
Contact us
Email: support#keycapguru.com (replace # with @)
Website: keycapguru.com
